Our support hours are : 9am – 5pm Monday to Friday EST And you can find support here :
If you have any issues please reach out to us on any of the above channels and we will try to get back to you as quickly as we can.
This means that your settings are set to private, which means we can’t access your Gamerscore, latest achievements and Gamertag. To change your privacy settings you must go to your microsoft account online here https://account.microsoft.com/privacy/ , scroll down and click on Xbox Privacy and online safety. From here you need to make this setting available to everyone ‘See your game and app history (Xbox 360: Game History) Decide who can see your game and app history.’ Once you’ve done that, you shouldn’t come across this error again.
Yes. Once you’ve signed up using your Xbox, you can sign-in and use the app from anywhere with https://app.voncoin.club/
Von Coin is a unit of value that we attach to Xbox One achievements. You ‘earn’ Von Coins by getting achievements that we verify with TrueAchievements. You can then spend these Von Coins on auctions on our app (app.voncoin.club) once you sign up on Xbox One.
We have teamed with True Achievements as they are the leading and most trusted company in ranking and rating achievements in the world. We needed to ensure that the achievement score earned by gamers that we were converting into Von Coins was a true and fair reflection of the time, effort and rarity of these achievements. TA allow us to offer a balanced and fair system.
The first time you download the app, there is an instant conversion of 1000-1 Gamerscore to Von Coins to a maximum of 250 coins. This is the only time we convert Gamerscore to Von Coins. After this you earn Von Coins at a rate of 10-1 TrueAchievement Score to Von Coin. This is capped at a maximum 250 coins per month. There is also a 14 day delay on your TA score to Von Coin conversion. All points earned above your 250 coins monthly cap are converted to premium points.
No. We only use your Gamerscore and afterwards your True Achievement Score to assign you coins. The actual scores themselves will always stay unchanged.
There is a fourteen day delay between when you earn an achievement, and when the achievement is converted into your TA score in the app. You will notice that in your Vault there is an unlock date set in the future beside your latest achievements. This is not an error. This is the date that your achievement is converted into Von Coin on the app. Your latest achievements should show up in your Vault the day after they’ve been achieved. We employ a 14 day delay as there can be a disparity in the TA Score of achievements earned in the first two weeks of a new game’s release. The two week delay ensures that the converting TA score is more indicative of the true worth of said achievement.
Premium points are earned at a rate of 1-1 TA score to Premium point after you have exceeded your 2500-250 TA Score to Von Coin monthly cap. If you reach 18,000 premium points within the previous six month period, from the 1st of the following month you will reach Von Magnate status. Von Magnates can bid in exclusive auctions hosted only for them, as well as enjoy a number of other perks.
We hosted our first Von Magnate day with exclusive auctions on Sat 27th of July and will be hosting one each month from then.
Any user can bid in a regular auction. The minimum bid is 1 coin. There are two stages to an auction. Normal Bid Stage: This is the first phase of an auction where anyone can bid to a maximum of 20 coins above the last bid. Typically, in an hour long auction, this period lasts for 50 minutes. One Coin Bid Stage: Only users that have bid in the Normal Bid Stage can bid in the One Coin Biding Stage. Users can no longer choose the bid here. Each bid is accepted and registers a bid one coin higher than the current leader. Usually this is the last 10 minutes of an hour long auction. There is a 30 second shot clock that operates here. The 30 Second Shot Clock: Immediately commencing from when the One Coin Bid Stage starts, there is 30 seconds to make a bid above the current leader. If there is no bid made within that 30 seconds, the current leader wins the auction. Each time there is a bid within those 30 seconds from any user, the clock gets reset to 30 seconds. This will continue until the clock runs down to 0, or until the auction ends at the chosen time. Once the auction ends, the last highest bidder wins the auction.
No. Only the winner gets deducted coins at the end of an auction. All other bidders/participants have their coins returned once the auction is over. However once you bid in an auction, the latest bid you’ve made will be held in reserve until the auction is closed.
We want all of our users/raiders to have a fair chance of winning! -Not just the elite of the elite.
Some of the products we’ve had auctioned already!
Currently we host at least one auction every day. However as our users grow, so do the number of auctions we host. It is our aim to continue to host over 5% of auctions to active users every month! That means that over the course of a year over 60% of our active users will have had the opportunity to be rewarded with a winning auction!
No. Von Coin will cover all the costs of shipping the auction item to the winning bidder.
We are now live and out of Beta in the US, Canada, UK and Ireland. A broader expansion beyond these regions will be examined at the end of 2019. Our primary reasons for limited access are shipping, customs and language.
We can only ship domestically to the countries that Von Coin is available in – which are the US, Canada, UK and Ireland.
The only personal data we collect is for shipping and promotional purposes only. We’ve created a system that values your privacy. This is one of our USPs. The data we track is app usage, engagement with promotions, click throughs etc. Our goal is to create a new advertising modal based around transparency, where you the user get the rewards for being advertised to. What are the adds? The free merchandise that’s provided by our sponsors – they get the opportunity to promote their game or product through our platform.
Yes we are. We are based in the EU.
To start, only gamers with a 8000+ Gamerscore can create an account with us. We’re also looking for everyone’s help and are getting help from other friends for advice and best practices, such as Rich and the TA team.
Let us know more about you, what games you like, what products you are interested in seeing. Go to the polls on our website and make your votes or fill out the brief questionnaire. This will help us tailor the app more specifically towards you and is for our own information only. Inform us about any bugs in the system. Join our discord channel and leave your thoughts. Email firstname.lastname@example.org and explain the bug you have come across. Your help here will be greatly appreciated.